Marketiva has compiled a list of Frequently Asked Questions about our service and its features. The FAQ addresses the questions our clients most commonly ask. If there are additional questions you feel we should address, please notify us and we will list your questions, to assist you and other clients.

What is Marketiva?
Marketiva is a financial services corporation specialized in providing traders with high quality online trading services. You can find an extensive profile of our company at the http://www.marketiva.com/index.ncre?page=about page.

Where and how do I start?
Before you can start trading, you need to open an account with us (it is free) and download our trading platform (Streamster). To open your account, please visit https://www.marketiva.com/index.ncre?page=open-account and to download Streamster please visit http://www.marketiva.com/index.ncre?page=downloads page.

Can I test your system first?
We strongly encourage users to practice with virtual money, for at least several weeks, before starting to trade on live trading desks. Each user gets virtual $10000 on account opening and this virtual money can be used for practicing. There is no limitation on how long a user can trade virtual money only.

What if I do not understand legal statements?
Do not become a Marketiva client until you have completely read, understood, and acknowledged the legal information on Marketiva.com web site. If you do not completely understand some of the information, you may consult a competent legal advisor or contact us with specific queries at http://www.marketiva.com/index.ncre?page=contact page.

How much money do I need to start?
We have no requirements for initial deposit. When you open an account you get real $5 reward and virtual $10000 for training. If you want to open an account please go to https://www.marketiva.com/index.ncre?page=open-account and fill out the form there.

Can I open two accounts?
Marketiva has very strict one person one account policy. No matter if an account is in good standing or is cancelled or closed, we do not allow same person to hold two different accounts. If our administration system detects there are multiple accounts registered by the same person, such account holders will be required to provide supporting documentation. In case there are severe violations of this policy, Marketiva may block any access to such users. This policy was introduced as a response to many related misuses Marketiva has experienced in the past.

How can I deposit funds to my account?
There are several deposit options we provide for our clients. Please check http://www.marketiva.com/index.ncre?page=payment-options for more information. Digital currency deposits are automated so you see funds in your Marketiva account instantly. Please make sure you follow online deposit procedures until their full completion so these systems correctly provide us with information on your deposits.

Where can I see my account information?
To see your account information, username and account number, you can login to your Account Center at https://www.marketiva.com/index.ncre?page=center page.

Where are my billing transactions?
A detailed summary of your Marketiva billing transactions can be viewed at https://www.marketiva.com/index.ncre?page=billing page.

How can I change my contact information?
To change your contact information, please go to the https://www.marketiva.com/index.ncre?page=change-contact-info page.

I forgot my password. What can I do?
If you forgot your password, you can recover it by filling out a password recovery form at https://www.marketiva.com/index.ncre?page=recover-password page. If you cannot remember some of the information there, you can join our live support channel where we will be able to ask you additional questions about your account, and reset your password.

How can I change my password?
Please go to https://www.marketiva.com/index.ncre?page=change-password where you can change your password. For security purposes, we recommend you to change your password once per month.

How can I withdraw my funds?
We provide several methods for clients to withdraw funds. Please see https://www.marketiva.com/index.ncre?page=withdraw-funds for more details on these methods. We also allow withdrawals to digital currency accounts that you have previously deposited from. Withdrawal process is never automated, for security purposes, but it usually takes 6 to 24 hours to clear.